Product Technical Specialist

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Product Technical Specialist is primarily responsible for driving the quality improvement of the assigned current products. You will collect and investigate data from a variety of sources to create accurate problem statements and drive prompt issue resolution by working with the Current and New Product teams. You will be the product technical expert and point person for the assigned product(s) technical and quality improvement requests.

Key Responsibilities

As the Product Technical Specialist, you will:

• Lead and represent Voice of the Customer (VOC) initiatives for product field quality and reliability issues by identifying, clarifying, and defining improvement opportunities supported with facts and real data through end-user information gathered in ASIST, dealer/customer visits and other forms of customer feedback
• Ensure the overall support of Level 1 Technical Help Desk agents to ensure timely resolution response
• Execute timely internal and external communication to assist in resolving field issues at all stages of the Current Product Management (CPM) process from identification and containment to resolution and campaign
• Maintain and distribute field quality and reliability reports to keep the platform stakeholders up-to-date of the latest field issues for full factual decision making and prioritization
• Provide technical data and various product and production updates to level 1 agents and field personal to maintain consistent problem resolution for dealers and customers while maintaining consistent feedback
• Interface directly with customers and dealers to resolve issues and gather technical data for the CPM team
• Lead, plan and facilitate field quality and reliability issue containment plans and communication to minimize additional warranty impact
• Recall parts, provide visual and written documentation, and accurate problem statements to support quality and reliability improvement projects. Participate in root cause identification and solution development (For complex field concerns through direct, hands-on field visits and dealer/customer interactions)
• Develop, plan and execute field validation within the dealer network for improvement kits including time and complexity studies 

Experience Required

• Bachelor's Degree in Mechanical, Agricultural, Engineering Discipline or related field
• 2+ years of technical experience with automotive, agricultural or construction equipment

Preferred Qualifications

The preferred candidate will have:

• Expert level user of MS Office applications with emphasis on Excel, Word, and PowerPoint
• Excellent analytical skills
• Self-starter with ability to drive results
• Strong 7-Step problem solving skills with emphasis on technical root cause analysis and validation
• Strong organizational and project management skills with the ability to work well both independently and as part of a cross-
• functional team
• Plant manufacturing knowledge
• Working knowledge of Statistical tools
• Product knowledge of farm tractors and/or Construction Equipment preferred
• Experience using quality tools to solve problems

Pay Transparency

​The annual salary for this role is USD $84,375.00 - $123,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off