About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

As the IT Manufacturing Site Leader, you will be responsible for managing NAFTA IT End User Services at a CNH Racine site in the North American region, and will manage the local delivery and support of all IT products and services to users at the location whom use CNH systems and application services and have responsibility for implementation and management of IT innovations and/or technologies that span the NAFTA region.

Key Responsibilities

• Working in a cross-functional role collaborating with IT Infrastructure, Security teams, and other functional IT areas to absorb functional business demands, translate to the technical team, and deliver in a transparent way.
• Support IT business application integration and implementation within the sites responsible.
• Supporting and developing technology/strategies to support customer and IT needs for the region.
• Managing one or more technology platforms that support all IT customers within the region.
• Managing processes for the IT team to ensure that all IT products and services meet or exceed committed service level agreements and customer expectations.
• Aligning with key business leaders to facilitate communications and service delivery between IT and the business community.
• Supporting the integrated IT environment globally, helping to define global standards.
• Demonstrated abilities to organize and manage ad-hoc requests effectively and within the customer’s expectations without additional follow-up from the customer.
• Identify, research, and resolve technical problems by utilizing outstanding troubleshooting skills.
• On call 24x7 to address both planned and unplanned IT outages and upgrades - Reasonable expectations for work-life balance.

Experience Required

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• 3+ years of IT experience in a variety of IT Customer Service and Technology Management areas.
• Experience in the following IT technologies or disciplines, and experience managing at a regional (Preferred) or site level with a significant installation.
  
  • Microsoft Intune, Office 365 Tenant Management, Mobile Device Management, Active Directory, VDI, Antivirus
  • Service Desk
  • Telecommunications
  • PC Fleet Management / Asset Management
  • Collaboration & Conference Room systems
  • Executive Support Services
  • Network Management
• Problem determination and resolution.
• Flexibility, creativity, and innovative vision.
• Ability to manage in a high-pressure environment.

Preferred Qualifications

• Customer service skills and ability to work with all levels of management and manufacturing staff.
• Strong written and verbal communication skills with technical and non-technical colleagues.
• Leadership and people management.
• Multicultural awareness.

Pay Transparency

​The annual salary for this role is $63,750 - $97,750 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

At CNH, our people are at the heart of everything we do. That’s why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered—both personally and professionally. We believe that when you’re given the tools to thrive, you can drive meaningful impact. At CNH, you’ll not only find the resources to succeed today—you’ll find the foundation to grow a career and build a future.