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Job Description
Dealer Parts Support Specialist
Requisition ID:  5712
Job Location:  St Marys - Australia
Category for Job Posting:  Dealer and Customer Service
Job Type for Job Posting:  Full Time
Working Mode for Job Posting:  Fully On-Site

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

 

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

 

Grow a Career. Build a Future!

 

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

Are you passionate about delivering exceptional customer service and building strong customer relationships? Do you thrive in a fast-paced environment where no two days are the same? CNH is looking for a Dealer Parts Support Specialist to support our export dealer network and ensure parts orders are processed efficiently from enquiry through to delivery.
 
As the primary point of contact for our export dealers, you will play a key role in managing parts enquiries, order processing, returns, and dealer support. You'll work closely with internal teams and external dealers to ensure customer needs are addressed promptly and professionally while maintaining a high level of accuracy and service excellence.

Key Responsibilities

  • Build and maintain effective relationships with the export dealer network.
  • Act as the central contact point for all parts orders, availability, and dispatch enquiries.
  • Manage the order process from initial enquiry through procurement, shipment, invoicing, and claims analysis.
  • Deliver exceptional customer service via phone, email, and CRM systems.Process and analyse dealer credits and returns.
  • Provide system guidance and support to dealers via phone and email.
  • Work collaboratively with the broader Aftersales team to support business objectives.
  • Take ownership of customer enquiries and drive issues through to resolution.
  • Make informed decisions regarding day-to-day customer service matters while working with a high degree of autonomy.

Experience Required

To be successful in this role, you will bring:

  • Previous customer service experience, ideally in a parts, distribution, logistics, or technical support environment.
  • Strong relationship-building and communication skills.
  • Excellent attention to detail and data accuracy.
  • The ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving skills and a proactive approach.
  • A team-oriented mindset with the ability to work independently when required.
  • High-level data entry and administration skills.
  • SAP experience (preferred).
  • Previous call centre or contact centre experience (preferred but not essential).

Pay Transparency

The annual salary for this role is AUD $80,000.00 - plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

 

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

 

  • Flexible work arrangements
  • Parental leave
  • Employee Assistance Programs 
  • Novated leasing
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