About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

We are seeking an experienced Senior IT End User Support Technician (2nd Level) to deliver advanced technical support and operational excellence across hardware, software, collaboration platforms, and IT services.

This role acts as the primary escalation point for complex incidents, provides mentorship to junior technicians, and partners with regional/global teams to ensure enterprise standards are met. The position requires strong technical expertise, proactive problem management, and the ability to support senior leadership with professionalism and discretion.

Key Responsibilities

• Demonstrated experience leading small technical teams or acting as senior escalation point.
• Strong expertise in Active Directory/Entra ID, Group Policy, Intune MDM, and endpoint security.
• Proven experience managing backups, local infrastructure, and site IT operations.
• Practical exposure to project coordination and change management.
• Provide leadership, mentoring, and technical guidance to the End User Services team, acting as senior escalation point and local subject matter expert.
• Deliver 2nd level support for hardware, software, operating systems, identity services, MDM, telephony, printers, and collaboration platforms via ServiceNow.
• Install, configure, and maintain computer hardware, peripherals, meeting room technology, and enterprise applications.
• Proactively monitor and maintain end user computing environment to ensure stability, performance, and security compliance.
• Manage user lifecycle activities including account provisioning, onboarding/offboarding, access management, and AD/Entra ID administration.
• Administer and support MDM/Intune, Autopilot builds, device compliance policies, and mobile device services.
• Coordinate repair and replacement of equipment, warranty claims, and vendor service engagements.
• Perform local file server operations including backup monitoring and restoration testing.
• Provide technical support for business applications and system installations in line with business requirements.
• Plan and deliver local IT projects – software deployments, fleet refresh, office moves, and technology upgrades.
• Support administrative IT functions including PC leasing, vendor contracts, asset governance, and procurement workflows.
• Drive process improvement and system architecture enhancements to increase reliability and user experience.
• Deploy, support, and maintain Microsoft Teams Rooms and collaboration technologies.
• Provide regional coverage and onsite support for both Sathorn and Bangna     
• Test and evaluate new technologies and contribute to global standardisation initiatives.
• Develop training material and participate in online and in-person meetings. Ie. Usage of TEAMS Meetings, Service now ticket logging, In-house application usage etc.
• Experience of supporting MS Dynamics 365 is a plus

Experience Required

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 10+ years of experience in IT desktop/end-user support with demonstrated 2nd level capability.
• Advanced knowledge of Windows OS, Microsoft 365 administration, Azure AD/Entra ID, and endpoint management.
• Strong experience with ITSM processes (Incident, Problem, Change, Asset).
• Proven ability to troubleshoot complex hardware, application, and network issues.
• Experience managing vendors and coordinating cross-functional technical teams.
• Solid understanding of security controls (MFA, conditional access, endpoint protection).
• Professional communication skills in Thai and business-level English.
• Experience supporting senior stakeholders in a multinational environment.

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator / Modern Desktop Administrator
• Microsoft 365 Certified: Administrator Expert
• ITIL Foundation or higher

What We Offer

At CNH, our people are at the heart of everything we do. That’s why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered—both personally and professionally. We believe that when you’re given the tools to thrive, you can drive meaningful impact. At CNH, you’ll not only find the resources to succeed today—you’ll find the foundation to grow a career and build a future.