IT End User Specialist (Sathon, Bangkok)

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

We are seeking a skilled and service-oriented IT End User Support Technician with 3-5 years of experience to provide comprehensive technical support across hardware, software, and IT services. This role involves managing IT assets, supporting Microsoft 365 services, maintaining local systems, and ensuring smooth day-to-day operations for end users, including senior leadership. 

Key Responsibilities

• Provide first and second-level support for hardware, software, telephony, mobile devices, MFA, and other IT services.
• Perform daily operational checks on meeting rooms, printers, desk phones, and other critical equipment.
• Manage IT assets and maintain accurate inventory records throughout the asset lifecycle.
• Coordinate with vendors for hardware repairs, software licensing, and service delivery.
• Support and maintain local systems including basic data center tasks (hands and feet), desk phones, and Microsoft Office suite.
• Manage and support Microsoft 365 services including Exchange Online, SharePoint, OneDrive, MS Teams, Autopilot, MDM, and Intune.
• Troubleshoot user incidents, escalate to regional/global teams when required, and follow up until resolution.
• Support regulatory IT systems (e.g., Purchase Requests, invoicing, reporting, compliance tools) to ensure effective operation.
• Partner with regional service desks and global teams for onboarding/offboarding, licensing, and policy alignment.
• Document support activities, incidents, and asset movements in the ITSM tool.
• Propose and support improvements in service efficiency and automation (e.g., Intune policies, reporting).
• Provide priority support to senior Directors and executives as needed.

Experience Required

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3–5 years of experience in IT end user support or desktop support roles.
• Experience with ITSM tools and incident management workflows.
• Basic understanding of data center operations and hands-on support.
• Experience supporting senior stakeholders and managing vendor relationships.

Preferred Qualifications

• Familiarity with IT asset management and inventory systems.
• Ability to troubleshoot hardware, software, and network-related issues.
• Good interpersonal and communication skills, including basic conversational English.
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation

What We Offer

At CNH, our people are at the heart of everything we do. That’s why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered—both personally and professionally. We believe that when you’re given the tools to thrive, you can drive meaningful impact. At CNH, you’ll not only find the resources to succeed today—you’ll find the foundation to grow a career and build a future.