Operational Support & Training Manager

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

Key Responsibilities

• Define and execute a strategy to deliver a best-in-class operational support experience to CNH customers and dealers
• Collaborate with brand partners to build a customer support strategy through a variety of engagement channels
• Serve as the central development point for operational training content such as how to videos, and equipment quick reference material
• Create and lead a team of training and support professionals with expertise in operating agriculture equipment and technology solutions

Experience Required

Bachelor’s degree is required; Business/Marketing or Agriculture related field preferred8+ years of experience in heavy equipment or agricultural industry 4+ years directly supporting or leading the support of customers and/or dealers 

Preferred Qualifications

• Strong familiarity with CNH Equipment
• Strong agriculture equipment operational knowledge
• Excellent verbal and written communication skills
• Ability to travel up to 10% of the time
• Personal farming experience, or knowledge of farming practices
• Demonstrated expertise in leveraging AI tools and technologies to enhance customer or product support operations. Preferably in the agriculture or industrial space.
• Hands-on experience integrating AI/ML models—such as natural language processing or predictive analytics—into support platforms, training, workflows, or automation pipelines

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off

EEO

Click here to learn more about our benefits offerings! (US only)

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
 

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.