Custom Operations Specialist

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

We are currently seeking a Customs Operations Specialist to join our team in Racine, WI. In this role, you will play a critical part in supporting logistics operations while collaborating closely with our trade compliance team. You will ensure the timely and accurate movement of CNH import and export shipments by gathering, verifying, and managing essential documentation.

The Customs Operations Specialist will also address and resolve operational issues that go beyond the scope of the logistics and trade compliance teams. Acting as a key liaison between these teams, you will support smooth and compliant shipment flows. Additionally, you will review KPIs, work proactively to meet and improve performance targets, and maintain SOPs related to managing documentation processes.

Key Responsibilities

• Gather, review, and maintain accurate import and export documentation to support logistics and trade compliance requirements, ensuring records are well-organized and accessible for internal reviews and audits.
• Support broker request tickets and work to resolve in-transit issues quickly and effectively, ensuring minimal delays and accurate clearance.
• Act as a key contact for customs brokers, logistics partners, and internal stakeholders.
• Investigate, resolve, and communicate operational issues affecting logistics flows, collaborating with logistics and trade compliance teams to identify and implement effective solutions.
• Support logistics in maintaining timely and compliant shipments, coordinating with other departments to streamline processes.
• Maintain and update standard operating procedures (SOPs) for documentation management processes to ensure consistent and compliant practices.
• Stay updated on logistics processes and work closely with trade compliance to ensure any regulatory updates are communicated effectively to relevant teams.
• Track and support post-entry processes, such as corrections and duty refunds, in coordination with the trade compliance team.

Experience Required

Bachelor’s degree with (3) years’ experience or High School Diploma with at least seven (7) years of customs operations, import/export regulations, or logistics.

Preferred Qualifications

• Proficiency in Microsoft office suite of tools (Excel, PowerPoint, and Word) and SharePoint. Experience with Power BI or ERP systems (such as SAP or Oracle) is a plus.
• Strong organizational skills with high attention to detail and the ability to prioritize in a fast-paced environment.
• Knowledge of U.S. Customs regulations, HTS classification, incoterms, and trade documentation.
• Previous experience in data entry preferably in Customs Entry or Supply Chain.
• Experience working with ACE, customs brokers, freight forwarders, and/or government agencies such as CBP and USDA is a plus.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Hybrid work schedule (3 days onsite/2 days remote)
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off