About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

This job is a specialized job wherein the team member needs to put his techno-commercial skills to use to derive and drive maximum customer satisfaction in market along with following objectives:

• Creating better infrastructure (in terms of Reach, Response and Relationship)
• Driving the systems and processes to support business and customer orientation across network
• Resolving the customer irritants and concerns within the specified timelines with the help of network and CNH Team
• Liaison with Central Customer Support and Spare Parts
• Activities to create service awareness, product maintenance and product performance optimization
• Support in launching new products, Services and Systems in close co-ordination with Commercial, Marketing and Customer Support.
• Execute special campaigns on Product improvements and Product Performance optimization
• Developing and executing strategies to increase service business, customer retention and repeat purchases/referrals.
• Training and skill development of Network team
• Managing the assigned CNH Internal Customer support team and ensuring their development.
• Perform specific activities as per organizational needs in markets in close co-ordination with other functions.

Key Responsibilities

Customer Satisfaction & Support

Deliver best-in-class customer experience and ensure timely resolution of customer complaints.

Drive improvements in CSI/NPS scores across the dealer network.

Ensure adherence to defined timelines for complaint resolution in coordination with internal and external teams.

Manage call center operations and direct customer interactions effectively.

Service Network Development

Build and strengthen dealer infrastructure (Reach, Response, Relationship).

Ensure dealer facilities comply with organizational standards and norms.

Monitor and enhance service system usage across the network.

Conduct regular dealer visits and performance reviews.

Service Operations Excellence

Pre-Delivery Inspection (PDI), Installations, Job card management, Warranty claims and escalations, Drive reduction in machine downtime and improve repair quality. Ensure parts and lubricants availability across the region.

Support warranty audits and continuous improvement initiatives.

Coordination & Stakeholder Management

Central Customer Support, Spare Parts Team, OEMs, Legal team

Training & Capability Building

Identify training needs and develop annual training plans for dealer teams.

Conduct and coordinate technical and behavioral training programs.

Evaluate training effectiveness and improve skill levels across the network.

Collaborate with HR and central technical teams for capability development.

Experience Required

Essential Experience and Skills:  Diploma in engineering with 15 – 18 years of experience OR Bachelor of Engineering /Technology with 12 - 15 years of experience

Excellent customer orientation

Leadership and team management skills

Analytical and problem-solving ability

Strong communication and stakeholder management

Preferred Qualifications

Educational Qualifications: DME (or) BE

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off