About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The ICT Business Specialist – Commercial & Dealer Experience is responsible for partnering with commercial, sales, and dealer-facing teams to define, optimize, and support digital solutions that enhance the overall dealer experience. This role plays a critical part in transforming how dealers interact with the company across key processes including quoting, ordering, aftermarket support, and retail programs.
The analyst will work closely with regional and global business and IT teams to align solutions, share best practices, and ensure local needs are represented in global system roadmaps.

Key Responsibilities

• Engage with commercial, sales, dealer operations, and aftermarket teams to understand business goals, processes, and pain points.
• Gather, analyze, and document business requirements, functional specifications, and user stories.
• Translate complex dealer and commercial needs into clear, actionable system enhancements.
• Collaborate with external vendors and technical teams to design scalable, user-centered solutions.
• Serve as a subject matter expert for dealer business processes such as sales & quoting, ordering, warranty, service workflows, aftermarket support, and retail programs.
• Advocate for the voice of the dealer and ensure designs align with commercial strategy.
• Represent local business requirements in global design, governance, and enhancement discussions.
• Partner with regional/global product teams to ensure alignment with strategy, standards, and roadmaps.
• Support end-to-end project lifecycle activities including discovery, requirements, testing, deployment, and hypercare.
• Lead or support UAT with dealers and internal commercial stakeholders.
• Develop training materials, workflows, and user documentation for new releases.

Experience Required

• Bachelor’s degree in Information Technology, Business, Computer Science, Engineering, or related field.
• 3-5 years of experience as a Business Analyst, preferably in manufacturing, agriculture, or dealer/distributor environments.

Preferred Qualifications

• Experience with commercial systems (CRM, CPQ, dealer portals, order management, aftermarket tools, etc.).
• Proven ability to analyze complex business processes and recommend effective solutions.
• Excellent communication skills and strong documentation capabilities.
• Knowledge of SAP, Salesforce, Microsoft Dynamics, or similar systems.
• Understanding of system integrations and master data concepts.

Pay Transparency

​The annual salary for this role is $63,000 - $84,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

At CNH, our people are at the heart of everything we do. That’s why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered—both personally and professionally. We believe that when you’re given the tools to thrive, you can drive meaningful impact. At CNH, you’ll not only find the resources to succeed today—you’ll find the foundation to grow a career and build a future.

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