Dispatch Office Admin - 2nd Shift

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

This position will be responsible for completing a variety of dispatch office functions. The candidate in this role can expect to perform dispatch office functions, administrative and warehouse duties. This job will entail speaking professionally with outside vendors, external and internal customers.

Shift & Schedule: 

Monday-Friday from 4:00PM – 12:30AM

Key Responsibilities

The functions and performance requirements will vary with workflow, but generally the job responsibilities unique to this position could include all or a portion of the following:

• Utilizing Click to: wave orders, research customer inquiries, open and close trips, process carrier paperwork, log in errors, collect data as needed, and generate reports.
• Must be able to professionally interact with internal and external customers. Previous customer service experience is preferred.
• Must be able to work with Click, CSPS, Flagship and YMS.
• Must have the ability to prioritize workload, and ensure that critical tasks are being completed in a timely manner
• Report all discrepancies to Supervisor
• Demonstrated strong organizational skills
• Must demonstrate leadership in all actions
• Must have a strong attention to detail and be able to achieve a high level of accuracy
• Must be able to work under pressure to meet business and department demands.
• Responsible for following and monitoring all safety related tasks in the department to ensure they are being followed based on standards.
• Expected to provide suggestion/recommendation to management in any areas of opportunities related to the day-to-day operation and improvements of processes and/or people within the Department.
• Assist with miscellaneous administrative duties in the support of the IDC all the while consistently meeting company standards for customer, safety, quality, and efficiency.

     Other tasks, departments as assigned and or required by business needs.

Experience Required

Preferred Qualifications

Qualifications:

• Requires intermediate to expert level Power-point/ Excel/ Word/ Outlook skills.
• Must be proficient in speaking, reading, and writing English.
• Must have ability to communicate in an effective manner and practice good communication skills at all times.
• Requires self-motivation and ability to work with minimal supervision, a strong work ethic and initiative
• Must have completed 12 months of consecutive employment with CNH
• Must have completed a minimum of 6 months in current position
• Attendance must be in good standing with 5 or less points
• No disciplinary issues related to performance and or behavior within the last 12 months

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand, walk, and move for a full shift, or 10 hours at a time; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk and hear.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off