About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

In Field Quality is responsible for identification and prioritization of issues and implementation of solutions for Ag products in China market. In Field Quality acts as the Quality interface between Dealers, Product Support & CNH Brands and the industrial organization (Global Product Platform and Manufacturing among the first ones) on Ag products on a sub-regional scale with the main focus on the CNH Customers, to insure the quickest possible technical solution to the issues may occur. The In Field Quality provides the second level technical support to the technical support teams on concerns escalated that can't be solved at the first level, main focus is the best possible containment to Customer's issues as they arise in the field and provide input into the Current Product Management teams.

Key Responsibilities

• Interactions with the portion of the company exposed to Customers and Dealers: the interaction with the Product Support, market organizations and the Brand on tractors.
• Provide answers / resolutions to technical questions (including but not limited to ASiST, phone, Mail) and through set communication channels (including but not limited to Issue Master, Service Bulletin, Service News Update, Knowledge Articles) to assure the issue is contained at the customer level.
• Visit the field both proactively and reactively, to investigate specific technical problems on Ag products, and to get a better insight into the problems, in terms of phenomena and issue description, but even the customer expectations, providing wherever possible a counter measure, this to boost customer satisfaction and loyalty and improving the product.
• Support the markets by assisting in service meetings, being the In Field Quality technical representative.
• Prepare and present concise feedback on product improvements and open concerns to the Product Support staff & Brands through different meetings and documents.
• Interactions with APAC regional PTS and internal departments (Platform, Engineering, Production, Wholesales Logistics, Spare Parts, Warranty, Publication, Training), specifically to tractors and harvesting.
• In cooperation with the regional PTS and Current Product Quality (part of the Global Product Platform Quality), represent In Field Quality in Current Product teams (Early warning / CPM – Current Product Management)
• Recognize concerns from different input sources (THD/Fleet monitoring/CPDP), in cooperation with Quality Intelligence, gather supporting information on specific technical problems, consolidate and escalate to regional PTS and Current Product Teams. Chase relevant and timely responses / containments / final actions.
• Represent “the voice of the customer” in new Product Launch meetings (Global Product Development)
• Propose and develop rework campaigns (PIP) in conjunction with Quality Intelligence / Global Product Platform.
• Organize the installation of items on Test and feedback to Current Product Teams/Engineering.
• Escalate Legal and Safety issues to and review with the Product Safety Committee.
• Manage the Recall of failed components for further investigation with Current Product Teams.
• Review Issue Masters on a regular basis to keep them in line with the latest updates for visibility throughout the Product Support Organization and commercial.
• Support the Supplier Quality Engineering team and well as the Supplier Recovery team in order to collect the technical evidences to correctly address to the Supplier the accountability of the technical issue.

Experience Required

• Degree or equivalent in Agricultural, Mechanical or Electronical Engineering
• Possibly 3 to 5 years' experience in a Quality, Manufacturing or Service related activity or Engineering/testing.
• Language skills: English (High level spoken and written)
• ICT skills: familiar with Microsoft Office and specific company applications
• Good experience and knowledge on agricultural machinerLogical and rigorous problem solving approach
• Good interpersonal skills and team player

Preferred

• Good customer service skills (customer relation management)
• High level of autonomy
• High level of flexibility (domestic travel, seasonal effect on availability, stand by during the season)

Preferred Qualifications

• Good character, Team spirit, Proactive, Responsible, Willing to work under pressure
• English read & Writing ability.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off