About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

Job Description

Position: Retail Operations – Servicing

Role Summary

The Retail Operations – Servicing role is responsible for managing end-to-end servicing operations across the retail portfolio, ensuring operational efficiency, regulatory compliance, superior customer experience, and effective contract lifecycle management. The role requires strong coordination across internal departments, vendors, and customers to ensure seamless execution of servicing activities.

Skills & Competencies

• Strong understanding of retail lending operations and servicing.
• Knowledge of contract management and documentation controls.
• Good analytical and MIS skills.
• Strong coordination and stakeholder management abilities.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and strong compliance orientation.

Work Requirements

• The role may require extended working hours depending on business exigencies.
• Weekend working may be required as per operational or regulatory deadlines.
• Ability to manage peak workloads during month-end, quarter-end, and audit periods is essential.

Key Responsibilities

Key Responsibilities

1. Contract Lifecycle Management

• Manage complete lifecycle of retail contracts from post-disbursement to closure.
• Ensure accurate documentation, verification, storage, and retrieval of contracts.
• Monitor contract amendments, restructuring, renewals, foreclosures, and closures.
• Track contractual obligations and ensure adherence to agreed terms.
• Maintain MIS and dashboards for contract performance and servicing metrics.

2. Servicing Operations

• Handle customer servicing requests including statement issuance, loan restructuring, NOC issuance, foreclosure processing, and account modifications.
• Ensure timely resolution of customer queries and escalations.
• Monitor repayment schedules, EMI tracking, and system updates.
• Coordinate with collections, credit, finance, and compliance teams.
• Ensure accurate system entries and reconciliation of accounts.

3. Regulatory & Compliance

• Ensure compliance with internal policies, SOPs, and regulatory requirements.
• Support audit, inspection, and compliance reviews.
• Maintain proper documentation trails for servicing actions.
• Ensure adherence to KYC/AML, data privacy, and record retention policies.

4. Vendor & Agency Coordination

• Coordinate with field agencies and service partners.
• Monitor service quality and turnaround time.
• Ensure contractual SLAs are met.

5. Reporting & Process Improvement

• Prepare operational MIS, productivity reports, and exception reports.
• Identify process gaps and recommend operational improvements.
• Participate in system enhancements and automation initiatives.

Experience Required

 Experience

• 3–8 years of experience in retail operations/servicing within NBFC/Banking/Financial Services preferred

Preferred Qualifications

Qualification 

• Graduate/Postgraduate in Commerce, Finance, Business Administration or related field.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off