About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

• Early Hour Customer Quality Concerns – Tracking early hour customer complaints reported , resolution time, and achieving Customer Quality Indicators ( MERF F/100 Hrs, F/300 Hrs.)
• Corrective & Preventive Actions (CAPA) – Measuring effectiveness through structured problem solving, recurrence prevention, and audit compliance.
• Response & Service Quality – End to End coordination with Product Support , Infield Quality and Plant Quality for timely communication with the customers.

Key Responsibilities

End to End Customer Quality Management:

• Act as the primary point of contact for customer quality concerns reported in Early Hours
• Investigate and resolve customer complaints related to product quality.
• Cross-functional Coordination, Work closely with Production, Engineering, Supplier Quality, and Plant Quality to ensure alignment on quality improvements and issue resolution on priority basis.
• Containment & Escalation Management, Lead immediate containment actions for quality issues (internal & customer end), Coordinate with production, process quality and supply chain teams for quick resolution, Escalate critical issues and ensure leadership visibility.

Structured Problem Solving :

•     Measure & Analyze key customer quality metrics (PPM, Warranty, Rejection rates) , Monitor trends and initiate improvement actions, Drive achievement of customer-specific quality targets
• Implement structured problem-solving methodologies (8D, 4 Box, 5Why, FMEA, etc.).
• Collaborate with manufacturing, design, and supplier teams to improve product quality.

Experience Required

Minimum 15-20 years in Tractor/Commercial Vehicles/Cosntruction Equipments

Preferred Qualifications

Engineering in Mechanical in BE / B.Tech - Regular or Diploma + BE/B.tech(Distance)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off