Workshop Administrator: CaseIH Ceres

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Workshop Administrator supports the workshop with the daily operations in a detailed, effective and efficient manner by managing the administrative tasks and supporting customer relations, thereby supporting the workshop to achieve set targets

Key Responsibilities

• Ensure the effective administration of the workshop customers’ accounts and general administrative tasks
• Collaborate with technicians to determine job scope and estimate costs for service- and repair quotations
• Send quotations to customers and proactively follow up on outstanding quotes
• Opening of job cards on system daily
• Generate invoices based on approved quotes and completed jobs in collaboration with workshop manager or foreman
• Add relevant parts to job cards
• Manage workshop customer account inquiries
• Administrate and- or assist with workshop debtors accounts
• Administrate and- or assist with workshop creditors accounts
• Generate purchase orders for outwork / items on job cards
• Load equipment warranties onto the system and control warranty claims
• Keep the warranty register up to date
• Record technicians’ time sheets onto the system daily
• Keep accurate records of quotations, costs and all customer communications
• Compile monthly reports of technicians’ vehiclesProduct Support and Marketing of CaseIH equipment

Experience Required

• 2-3 Years’ experience in handling all administrative related duties in a workshop (if no tertiary qualification)
• Experience in customer service
• 1–2 Years’ Debtors- and creditors management experience
• Candidate must be fluent in English and Afrikaans
• Strong written and verbal communication skills
• Strong attention to detail with good administrative and numerical skills
• Candidate must be customer-focused, efficient and proactive

Preferred Qualifications

• Matric/Grade 12
• Advantageous:
  • Tertiary qualification in Office/Business Administration
  • Technical and workshop knowledge/experience
  • Knowledge of internal workshop management systems/MS Dynamics
  • Experience in a similar role

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future.

• CNH Industrial AG & CE (Pty) Ltd is an equal opportunity employer and all appointments will be aligned to the Company Employment Equity Plan.
• Should we not contact you within 14 days of the closing date of this advert, kindly regard your application as unsuccessful.
• CNH Industrial prioritizes the protection of your personal information and is committed to compliance with the provisions of POPIA.
• Our privacy notice explains how we collect, hold and share your personal information.
• Please visit our corporate intranet, to view our notices relating to the protection of your personal information.