Parts & Service Sales Manager - Construction Equipment

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Parts & Service Sales Manager (Business Aftermarket Manager-Construction Equipment) is in charge of developing the Aftermarket (AM) business in the given territory, accountable to meet the financial targets (Revenue & GP) for Parts, Attachments & Service products and developing ‘best in class’ service capabilities of our network.

The role will work in an assigned territory which includes CT, DE, MA, NY and PA in the United States and MB, ON and QC in Canada.

Key Responsibilities

• Develops AM Business Plan with dealers. Sets up targets and activity plans that support achieving the annual targets.
• Sets up and drives a strong commercial plan with the dealers to increase capture rates and grow AM sales. Analyzes opportunities by product family, sets up promotional plans, works with dealers to find ways to grow, increases prospection, etc.
• Supports Product Management in untapping and developing new business opportunities for Parts, Attachments and Service products: new products & services, new markets etc.
• Prepares budget proposal for the area of competence. Prepares accurate forecast every week for the dealer/area of competence.
• Builds and implements dealer service KPI’s to measure workshop practices and profitability, setting action plans to improve.
• Implements service processes that help the improvement of the service business at the dealer.
• Supports the implementation of AM competence improvement projects in the dealer network (i.e. GDP).
• Owns the implementation of AM dealer operating standards and supports the regular audits.
• Develops dealers Commercial Service offering/retail capabilities, including Service, R&M Contracts, Extended Warranties, machine inspections and Service kits.
• Leading role for AM as part of brand growth initiatives, taking an active role in the quarterly meetings, agreeing with action plans and following up on their implementation.
• Assembles competitive intelligence (Product offering; programming; etc.) and provides to Marketing

Experience Required

• Bachelor's Degree
• 4 plus years of parts or service experience at an OEM or dealer in the construction equipment, agricultural equipment, truck or automotive industry or similar. 

OR

• Associate Degree
• 7 plus years of parts or service experience at an OEM or dealer in the construction equipment, agricultural equipment, truck or automotive industry or similar. 

OR

• High School Diploma / GED 
• 9 plus years of parts or service experience at an OEM or dealer in the construction equipment, agricultural equipment, truck or automotive industry or similar.

Preferred Qualifications

• English & French speaking (or willingness to start learning basic French)
• Ability to travel ~70% of the time
• Live within the assigned territory
• Aftermarket Business Acumen
• Product knowledge (CE or other industrial equipment)
• Leadership
• Communication skills
• Influencing skills

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off