Parts & Service Sales Manager - Construction Equipment

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.  

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Parts & Service Sales Manager (Business Aftermarket Manager - Construction Equipment) is in charge of developing the Aftermarket (AM) business in the given territory, accountable to meet the financial targets (Revenue & Gross Profit) for Parts, Attachments & Service products and developing ‘best in class’ service capabilities of our network. 

This role will work with dealers in an assigned territory, covering Connecticut, Delaware, Massachusetts, New York, and Pennsylvania in the United States and Manitoba, Ontario & Quebec in Canada.

Key Responsibilities

• Develops aftermarket business plan for dealers. Set up targets and activity plans that support achieving the annual targets.
• Set up and drive a strong commercial plan with the dealers to increase capture rates and grow AM sales. Analyze opportunities by product family, set up promotional plans, work with dealers to find ways to grow, increase prospection, enter into new markets etc.
• Supports Product Management in untapping and developing new business opportunities for Parts, Attachments and Service products: new products & services, new markets etc.
• Prepare budget proposal for the area of competence. Prepare accurate forecast every week for the dealer/area of competence.
• Build and implement dealer service KPI’s to measure workshop practices and profitability, setting action plans to improve.
• Implement service tools & processes that helps the improvement of the service business at the dealer.
• Support the implementation of AM competence improvement projects in the dealer network (i.e. GDP).
• Owns the implementation of AM dealer operating standards (i.e. Partnership Program) and supports the regular audits.
• Develops dealers Commercial Service offering/retail capabilities, including Service, R&M Contracts, Extended Warranties, machine inspections and Service kits.
• Leading role for AM as part of brand growth initiatives, taking an active role in the quarterly meetings, agreeing with action plans and following up on their implementation.

Experience Required

• • Bachelor's Degree
  • 4 plus years of parts or service experience at an OEM or dealer in the construction equipment, agricultural equipment, truck or automotive industry or similar. 

  OR

  • Associate Degree
  • 7 plus years of parts or service experience at an OEM or dealer in the construction equipment, agricultural equipment, truck or automotive industry or similar. 

  OR

  • High School Diploma / GED 

Preferred Qualifications

Strong sales and communication skills

Knowledge of parts & service dealership operations

Bilingual in English & French (or the willingness to learn basic French)

Ability to travel 70% of the time

Live within the assigned territory

Pay Transparency

​The annual salary for this role is USD $89,900.00 - $131,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs 
• Charitable contribution matching and Volunteer Time Off

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
 

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.