Key Responsibilities

• Support with CRM activities and reporting.
• Support dealer training sessions on sales systems.
• Assist with data cleansing, enrichment, and quality improvement initiatives across customer databases.
• Assist user testing, training documentation, and process improvements for CRM-related systems and tools
• Opportunity to work with an excellent team who are happy to share their knowledge and experience.
• Assist in collecting, analysing, and summarising customer feedback, survey results, and customer journey insights.
• Prepare regular reports and dashboards to support business decision-making and performance tracking.
• Work closely with sales, marketing, and customer support teams to improve customer data management and customer experience processes.
• Support user testing, training documentation, and process improvements for CRM-related systems and tools.
• Participate in customer experience workshops, meetings, and improvement initiatives, which will include travel across the UK & Ireland.
• Adhoc Marketing/Brand Communications support including shows and events

Experience Required

• Good organisational and planning skills
• Interest in CRM systems, customer experience, marketing, and data analysis.
• Good presentation skills
• Good interpersonal skills are essential
• Attention to detail
• Multitasking capabilities
• Ability to work in a team
• Creative eye
• Good level of computer literacy is essential, especially on Excel.
• Fluency in English